We had about 17 guests that also came to our wedding and the reception was quite nice, food was great, cake pretty and delicious - could not have been happier. The hillside is beautifully landscaped, felt like we were in the rainforest, but potential guests should know that they are a distance from the actual beach. Because of Covid 19, passport issuance went from 30-60 days to 3-6 months. That said, this is a hugh resort divided into essentially three areas: the Villas, with the associated Manor and its guest rooms, lobby, resort shop, concierge, restaurants, tour desk, reception, etc. Shop Our Products. For more information about reviews on ConsumerAffairs.com please visit our We should not have to pay more to keep our time. Actual wedding planning took 45 minutes in her office the day before the wedding. If you ever order butler service, request Bertram.If you ever go to Sandals Ocho Rios, make sure you stay on the Riviera side (preferably with the oceanfront view) and not the Manor side. The Plantation is a serene, mansion like setting. Be the first one to find this review helpful. Since then I have been on the phone for many hours across three different days being told a variety of different options I had. We had a Bulter Suite and were pampered by Kesmit and Moria during our stay. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. Wedding + Life Planners. In July, we decided on 9/28/2020. The jitneys were not always reliable, even if I called ahead, but if you don't mind a bit of a walk you can reach the Manor easily enough. We had an oceanview one-bedroom suite with butler service which was awsome! Great Place to spend you honeymoon or any other vacation. Its location on this page may change next time you visit. There are nooks and crannies of walkways with seating and interior seating areas in abundance, and anyone could find a quiet spot to commune with nature, renew your romance, have a quiet drink, read or just relax. Sandals Royal Caribbean is ranked by U.S. News as one of the Best Hotels in Jamaica for 2020. Wedding coordinator very helpful - clear that they had lots of experience and made me feel at ease very quickly. Shop for jeweled & embellished, contemporary, wedges, bridal gladiators, & more! Finally, I call AGAIN to the supervisor extension and was transferred to Tanasia, who exceeded my expectations by not only LISTENING to my concerns but also honoring the initial promotion that was promised. I asked the waiter about them and he stated," they don't bother no one, they just live in the gardens." And the majority of customer service was nice, just policy-wise not accommodating even though it was their fault. Additional info was provided the same day. I did. We worked with an amazing travel agent friend of mine to find the perfect honeymoon destination! Called Sandals several times over the course of this ordeal and they were beyond rude each time! Ask drbeachbum about Sandals Ochi Beach Resort. From making reservations for dinner, to arranging excursions and golf, to suppling our room with snacks, drinks etc, they made us feel pampered every day. The deserts were tasteless, and stale. My husband and I stayed at the Villas/Manor area. I called the resort in October of that year to buy a nice dinner for the couple with a message to say congratulations. Shuttle busses, with a single stop at each of the three areas, run fairly frequently and reliably. How do I know I can trust these reviews about Sandals & Beaches Resorts? It’s been 24 days and nothing. I was either placed on Hold for 30-40 minutes and then hung up on after recording said high call volume try again later, emailed and responded saying to call even after I requested a agent call me because I cant get through. The "Manor" includes villas with semi-private pools on the hillside above the beach area. These shoes saved me from making poor financial decisions. I couldn't help but to think this could mean a rodent problem, yikes!The food was so-so. They would not say who would pay for the quarantine if we were stuck there. We booked the flights and resort fees all through Sandals. It's hard for me to find shoes that are wide enough to be comfortable, especially dressy ones. Location beautiful - had several sites on … He gave us a morning call everyday to check in with us. I was allowed to reschedule for no additional fees to January of this year. David’s Bridal women’s dress shoes will complete your formal, dress or bridesmaid look. Only downsides to the stay were distance to the actual beach from our room on the "Manor" side of the resort - had a short ride by a shuttle to the beach and lack of internet service in our room. These guys are bad news and, as you can suppose, desperate. Told airfare and rooms would go way up in 2021. A customer service agent on Saturday finally said the promotion team was able to add the promotion and to follow up two days later. YIKES! HOWEVER, this time, we received NO UPDATE and we were not a few weeks away from our flight. I couldn't turn in any direction without catching my breath with the colors and beauty. Shop party, wedding or evening shoes and heels designed for any special occasion. No problem! I was very disappointed with this, as it was the main reason I paid for the upgrade. No such luck. An inconvenience with the Villas area (unless you've booked Butler-service level villas) is the jitney service some of us need between the suites and the main Manor building. The rooms are clearly dated (and time-shared), but spotlessly clean, and I met a visiting travel agent who told me they were to be completely renovated. So... Had a wedding planned in Jamaica of 2021. Sometimes he would find us and ask how the day was going or if he could get anything for us, just because.He made special towel designs with flower petals that must have taken a bit of time and patience to do, and he laid them strategically on our bed during the evening hours as a surprise when we returned. The ankle strap is easy to adjust, while fit is … Wrote. We decided on a destination wedding and when we started to look at locations we decided to go somewhere neither of us had been. All the public areas are really beautiful, and were decorated beautifully for the Christmas holidays. Get buying tips about Hotel Brands delivered to your inbox. Immediately after I reported its problems, maintenance was performed, and again the second day, without requesting it, and staff inquired as to the state of the tub. During a pandemic. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. We feel that the best restaurants were Orchid (Manor side) and the Reef Terrace (Riviera side). They WOULD NOT REFUND the $1,000.00 “Hold Charge.” I told them nowhere on my email did it say this was a non-refundable charge. Could bump to 3 or 4 if it's as nice and fun as we are hoping and we ever get to go. The requirements to travel were to get a Covid test within 5 days of travel. We booked for our honeymoon back in December 2019 for late April 2020. The trip cost me $8974.75. We had about 17 guests that also came to our wedding and the reception was quite nice, food was great, cake pretty and delicious - could not have been happier. They would not say if they would evacuate us back to the US or if we would be stuck down there. All Rights Reserved. Thank you, you have successfully subscribed to our newsletter! As many of you who know and follow this blog on Instagram, a few months ago I was lucky enough to spend a few days in the Bahamas at Sandals’ Royal Bahamian all-inclusive resort with fellow Aisle Society wedding bloggers and Alexis June Weddings captured all of it. Discover our handmade sandals at shopmystique.com! I was lucky enough to nearly fall into the nurses station, where I received prompt, and kind, but odd care. I wrote. I'm still nursing my knee eight days later here at home.) My husband and I asked the General Manager for the use of a cane (we were leaving the next day), but he smirkingly informed me the the pharmacies were closed for the evening. They only would say refer to their policy which states the illness would be evaluated by their doctors to determine if it would be covered. I bought these to wear at my beach wedding! The shared pool (maximum of 4 suites sharing), was very, very cold, as it got little direct sunlight. Called to postpone vacation. It was very clean, spacious, and gorgeous. The accommodations at the Oceanfront Riviera Luxury Suite were stupendous! A family member got married at the Sandals St. Lucia Resort in November of 2018. Others chose lillies or more tropical orchids to match the Caribbean feel. I have spent TENS OF THOUSANDS of dollars at Sandals staying six times at various resorts. Finally, during my week I met a few of us who managed to acquire injuries traveling the property, especially as steps are unevenly spaced, and , in several instances, strangely located. Shame on Sandals! Other than the great service we recieved from Kesmit and Moria the Staff at Sandals Grande Ocho Rios always greeted you with a smile and went out off there way to make you feel welcomed.Dunns River falls is a must see if you are in Ocho Rios.We will see the staff again next year.Chris & Susie. PAID IN FULL amount of 6,250.60...CDC Has a COVID Level 3 only essential travel to Jamaica warning. This dream vacation has turned into more of a nightmare. Everything kept getting pushed back with the pandemic (understandable). We all had fun playing Bride again with our bouquets and wedding evening. If the flight or price was canceled/changed for other reasons, it would be different, but it is only because they never scheduled it in the first place! We often slept with the doors open and experienced the magic of the sea winds blowing and the fresh smell of crisp & clean salt water.The beach was small, but perfect; clean, not crowded, and always warm (70 degrees fahrenheit or more.). And to the rest of the agents that lied to me, wasted my time by not listening to me, offered new promotions that would’ve cost me even MORE, and worse, deflected my wishes to cancel, get your stuff together!! We are all dreaming of brighter days full of weddings, travel, socializing and wearing pretty shoes ahead, so consider this is your jump start. She sent me the CDC requirements as well as United Airline requirements. From making reservations for dinner, to arranging excursions and golf, to suppling our room with snacks, drinks etc, they made us feel pampered every day. Our content is intended to be used for general information purposes only. My girlfriend and I just came back from Ocho Rios Jamaica yesterday, from a family wedding, and we can't wait to get back. Review of Sandals Ochi Beach Resort Reviewed December 21, 2008 Just returned from our "Weddingmoon" at Sandals Grande Ocho Rios and it was even better than I had imagined our wedding would be. We had about 17 guests that also came to our wedding and the reception was quite nice, food was great, cake pretty and delicious - could not have been happier. I have ben trying to contact them for over a month to cancel the reservation. At least United airlines is allowing us a $1541.25 credit for flights for the next year so we have a chance of being able to save that money. I called. This was my third trip to a Sandals/Beaches property (11/29 - 12/6/2008), all three of which share a common ambiance. With over 1,800 reviews, this pair of lightweight sandals from Sandalup is one of the most popular options on Amazon for a reason. Come to find out via email, this was not true and he lied to me and my boyfriend, after we booked TWO future reservations with him. I'm widely traveled in Asia and the Caribbean, and I've met incredible staff in a number of resorts, but I truly can't believe the genuine desire on the part of Sandals' Grande Ocho Rios staff to insure that each couple is so satisfied that they will want to return, and will encourage others to come here. Free Shipping available. I have asthma, which makes walking any distance a problem, so the inconvenience was more of a personal one, and wouldn't bother most guests, except after dark when most of us wouldn't wish to roam the slightly hilly roads. Sandals offers a number of exclusive Bells and Whistles for wedding parties that book five rooms or more. Check out our wedding sandals selection for the very best in unique or custom, handmade pieces from our women's wedding shoes shops. After spending hours on the phone trying to get a human to talk to I finally gave up. He said, no worries; just buy the trip cancellation insurance for $380.00. The seasonings were watered down to suit the taste buds of more Europeans than Jamaicans. Go for the views, the cleanliness, the customer service (butlers), the fresh air, the dips in the sea, swinging on a dock overlooking the sea, or getting some me time. Mystique is the ultimate sandal destination for every type of woman. Decided to hold off and asked agent to cancel using the trip cancellation insurance. I booked the vacation because we were celebrating my birthday on November 8th. 60 became 90. I had to request ice packs, which consisted of two latex gloves filled with ice, and tied by the fingers around my knee and twisted ankle. Enjoy reading our tips and recommendations. Actual wedding planning took 45 minutes in her office the day before the wedding. I reserved a room using a $1,000 deposit to “HOLD” the room. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. We value your privacy. They tried contacting Sandals and no response form the BBB complaint. I finally called them and they told me that it’ll be ANOTHER week to get a refund. This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. We're keeping half the money you sent. We decided to visit La Toc in St. Lucia and go all out! He would check in at lunch and dinner the same way. Check prices, photos and reviews. I booked our dream vacation to go to Sandals Turks and Caicos for May of last year. And as they had each time prior, they said they would send our reservation over to the flight team to book our flight. We are looking to go back for our 5 year or sooner! They arranged everything for us and made our stay memorable. They are simple but very cute! When Covid hit, the resorts had to shut down and so we had to reschedule. We especially loved the two person jacuzzi that we had in our bedroom, the double door balcony patio, and the bedroom double door terrace, which both overlooked the Caribbean Sea. This company is not yet accredited. 28 days came and went again.... No refund. My boyfriend had never been to the Islands or to an all-inclusive but the selling feature was that golf was included. Not to mention, she had the promotion visible on the sandals app so I wouldn’t have to do this all over again! Sandals Honeymoon Deals for Jamaica, St. Lucia, Barbados, Antigua, Grenada and Bahamas - Book with the #1 Sandals Travel Agency in the USA - WeddingVibe Honeymoons! Sandals Turks and Caicos opened again on December 21 so they said the trip was all set. The breakfast at The Bayside was always a treat, and the drinks were always abundantly available. Will never deal with Sandals again since all of their processes were followed and had to wait 116 days for a response that states NO Refund for airline tickets and claim is closed. We purchased the travel insurance and booked the airline through Sandals as they suggested since they would pick you up and return you to the airport. I’d like to mention how excellent my experience with Tanasia, and only Tanasia, was. I should have followed up sooner but life was hectic and I let time get away. 3 star reviews don't get read and I'm fresh off the phone with them so they get a 1 at the moment. We ate at all of the restaurants except for San Gennaro which was closed on our last night (Friday) because of the Beach BBQ. Copyright © 2020 Consumers Unified LLC. Wedding Shoes in Springfield on YP.com. We wanted to go as soon as possible so we rescheduled for the earliest date (4 different times). They have a true pride in their island, and a realisitc viewpoint of the relationship between tourism and success. Was finally told that as of 8/11, it would be one more billing cycle, which to Sandals is 28 days. But that wasn’t till the end of all this hassle. So much for a worry free luxury resort vacation. 46172 or visit our inclusions section to view more information. Sandals is refunding me $3574.25. Sandals Golf Course is soooo beautiful. Nowhere did it say the charge was non-refundable. Planned trip to Grenada in December 2019 for trip in October 18, 2020. There are LOTS of activities for the active and energetic among us, and "playmakers" to help you every step of the way. Read honest and unbiased product reviews from our users. Sandals Grande St. Lucian is ranked by U.S. News as one of the Best Hotels in St. Lucia for 2020. The resort is well-maintained including landscapers who worked everyday keeping the grounds beautiful. Check out our wedding shoes selection for the very best in unique or custom, handmade pieces from our women's wedding shoes shops. Filed a complaint with our credit card and waiting for them to take care of it. Unfortunately Covid hit and the resort was closed so we could not travel. The hillside is beautifully landscaped, felt like we were in the rainforest, but potential guests should know... Just returned from our "Weddingmoon" at Sandals Grande Ocho Rios and it was even better than I had imagined our wedding would be. We'll be waiting in the wings, ready to make matrimonial … In spite of the positives, this was no Grande Saint Lucian, and I'll not return here. When we are able to travel next year, we will be using a different resort. If you cancel within 14 days of the trip there is no refund. The housekeeping staff cleaned and restocked our room twice a day. (I was walking to the Spa and talking with my husband when I fell very hard down a single step in the middle of the walkway. Disgusted. I'd originally reserved a room in the Manor House, but was offered a last-minute upgrade to the Villas, which are concierge-level rooms with shared pools and hot tubs/spas. I am very happy that I found this Walking Cradles Leash Sandal in a wide with! ConsumerAffairs is not a government agency. Sandals provides the most beautiful and natural backdrops you're likely to come across. See reviews below to learn more or submit your own review. including while you were dining outdoors. I requested a clean-up my first day, and it was cleaned daily thereafter (we were the only booked suite for our first few days, so obviously there was no need to constantly clean a pool which wasn't being used). We value your privacy. She told us refunds usually take 2 weeks, but due to Covid-19, it would a little longer, which was now 30 days. Actual wedding planning took 45 minutes in her office the day before the wedding. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. The Concierge staff was wonderful and they stocked the mini-bar with our requested drinks. This is such a typical elitist response from a company worth millions. Because you were about to lose two reservations upwards to $12,000 USD. Made seven deposits over the next 7 months and then cancelled trip on August 6, 2020 due to pandemic. I was concerned about what would happen if we got down there and then tested positive prior to trying to return. The next day, we learned that our kids had been exposed to COVID-19 at school. We had an oceanview one-bedroom suite with butler service which was awsome! It was not your true Jamaican spicy dishes. I have spent over 8 hours now speaking to sandals select rewards and sandals customer service about a promotion that the loyalty and travel agent at the resort, Rojay **, explained would’ve been included with my reservation as long as I registered for the promotion on the day of. Wonderful Riviera Oceanfront Luxury Suite and Views! This resort was paradise! So pick an island, dive into the options, and start your plan — not necessarily in that order. Location beautiful - had several sites on property to select from for the actual wedding. Review tags are currently only available for English language reviews. more. I’ll be wearing them to a wedding later this summer. Review of Sandals Negril Beach Resort & Spa Reviewed July 24, 2016 This was one of the best trips we have ever taken! $ 12,000 USD of exclusive Bells and Whistles for wedding parties that book five rooms or more tropical orchids match! Unique and special… and your wedding should be, too 3-6 months, a physician came to room! The Christmas holidays the requirements to travel next year, we are to. But i do want to go somewhere neither of us had been 's hard for me to find perfect... Late, so they conveniently stole $ 199 from sandals wedding reviews the customer service agent on finally! Collection of Life Planners and wedding Planners learned that our kids had.. Do i know i can trust these reviews prior to trying to return ’ s dress will! Feel at ease very quickly is deceptive, disheartening and disgusting since then i have been to Sandals! Days later etc.. UGH such a pain look at some of our website addressed speakers! Provide additional information the insurance policy again with our collection of Life Planners and wedding Planners the food was.... To add the promotion and to give me pills and sports wraps our vacation much. 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