After my rental, I contacted the corporate office who first of all did not address my concerns correctly and then gave a mild "I'm sorry". Amy S. from Influenster. I attempted to call the Salt Lake City location but no-one ever answers the phone. I called customer service and road side assistence and was told that I could drive all the way back to Denver (2 hours from my location) and exchange it or to an auto shop to have the battery tested (located half way back to Denver). I walked around SUV but did not see small damage on right side front passenger door in the dark. On our drive my 7 year old daughter found a razor blade and some peanut butter in the backseat. My confirmation number was NPRL84E98E. Fox Rent A Car, Inc. 5500 W Century Blvd. Impolite staff at pick up, they did not have the vehicle I reserved and claimed the one they were giving me was a comparable vehicle. Still in line after 1 hour in Phx. The first couple of times were fine, but I guess their popularity has made them not care too much any more. Finally at the counter an Agent says sorry we canceled your reservation and have no cars. Upon return the workers had not shown up for work except for one person and the shuttle driver. Review #2249713 is a subjective opinion of poster. The SUV I requested was not available so I agreed to accept an intermediate level automobile. I further recommend that Budget, Avis, Hertz, or Enterprise seek out Emilio and hire this excellent manager who understands how to listen and provide customer service! We had to wait over 45 minutes in the car we got was not it it was supposed to be. If there is no asterisk by the term unlimited mileage, then that means I have UNLIMITED MILEAGE!!!! An agent pressurised additional Rental Liability Insurance which he claimed was essential and is factually incorrect after a 10 hour flight spoilt the whole experience. Confirmation nember: FFX01607E3 Priceline trip number: 324-***-***-** Hi, My name is Gokhan Karahan, I rented a car from your company and I returned it on september 11, 2020 around 8 pm. Here is the biggest reason to not rent from Fox. Review #2217551 is a subjective opinion of poster. After waiting on line at Hollywood-Ft. Lauderdale airport for over an hour, I get to the reservation desk and the clerk tells me he can't give me the car because due to COVID they are not allowing any cars to go out of state, and that, further, if I drove the car out of state, it would turn itself off and report itself stolen. Fox overbooked non-refundable Car rentals, had people waiting in a crowded line for hours without a reliable time for when or if a car would become available. The car reeked of cigarette smell! Went to Las Vegas for a family trip so I rented snd car and after taking to confusing buses to get there I was told and have an email with no fine lines to read I have looked and had other people look I went in to get a car and it was supposed to be 531.00 ok no prob... due to the lock down in california because of the corona virus i have no choice but to cancel the car rental every year i come down at this time to visit family until the holidays but they explain to me the condition and i cant see thsi trip being pleasant at all nyc is pretty much going thru the same situation so i will be back next year at this time if not sooner. Related to that rental, the money you deposited returned me just half amount. Fox Rent A Car Overview. My refund I was charged on my credit card, I was charged on my credit card $84.00 for rentalcover.com insurance . Review #2314422 is a subjective opinion of poster. Ended up calling an Uber to make my flight just on time. The overall rating of the company is 1.7 and consumers are mostly dissatisfied. Rights Reserved, You Are About to Contact PissedConsumer.com. All is good now, thank you. I made a picture of the damage that was on the car when I picked it up. I would strongly recommend choosing a different rental car company, be a little safer and save your self a bunch of headaches. I would recommend to anyone that they NOT rent from FOX Rent a Car, unless they enjoy neglect, long delays in action, and the inability of most employees to make a command decision. Reservation said 'Grand Cherokee or similar'. It was old with scuffed up seats. I booked a rental car from them and it said I had unlimited mileage. A free inside look at company reviews and salaries posted anonymously by employees. Nobody never answers what ever number you call. I am very sorry to hear that you were not pleased with your rental experience. Cute way too much into vacation time. Original review stands as posted. He gave us a discount of $65 for the cost of purchasing a jack, wrench, and for repair of the tire. If you rent from Fox be prepared to be a little patient. We got to SWFL about 2x/yr, I've always rented from the airport terminal rental car agencies and been 100% completely satisfied, even if I paid a little more.. last year we extended two days and had to return car at RSW then decided to get an off airport rental (not Fox, but has about the same review scores). I read the terms and conditions before I booked, and there was nothing about this online that I could see. I would steer away from this agency. We rented a car through airportrentalcars.com with Fox Rent a Car on 5/20 for a MiniVan to be picked up at the Myrtle Beach Rental office 6/3 to 6/9. I cleaned the car and returned it in better shape than which I recieved it in. I made it back just on time but the return process was also chaotic staff was less than helpful or friendly and the shuttle line was ridiculously long. When I called them, they said “well... it’s in the fine print..” they supported this! Review #2363841 is a subjective opinion of poster. Many of us were forced to go to other car agencies and get whatever they had available and then spend literally hours on the phone with Fox trying to get our money back from incredibly rude and not helpful fox workers. What can we help you with? Thank goodness for Emilio! I am so very sorry to read of your experience with your rental. RELATED ARTICLES. And to top it off, it was snowing on my way back and the windshield wipers were about as helpful as a toddler smearing the windshield with a dirty rag. I wanted to go back in and request another car but the wait time so long I decided to live with the smell. If you wish that your prior post be removed, submit a notarized letter. I have no idea why anyone would rate this company with 4 stars. Advice for the future: Avoid tolls, especially now adays where some toll plazas don't accept cash payments any longer. Fox Rent A Car ranks 77 of 358 in Rentals category. Upon returning the vehicle is when it came to my attention that he had added the insurance. Again, more than I had any intention of spending to begin with, but, again, I was stuck.I am furious and disgusted, and I will never rent from them again. I wish i would have seen the reviews of this dump before hand. I am very sorry that you had problems at the rental counter. If we may assist you further with your concerns please contact us at email@example.com. ... Where is Fox Rent-A-Car usually located haven't seen them here in Florida. When I arrived at the Phoenix Fox agency, Emilio, the manager, was sympathetic, supportive, and took matters into his own hands. Upon arrival, I was offered a "free" upgrade. I am so very sorry for the inconvenience to you. Thanks ! Great Car Unsatisfactory Agent Experience. Review #2378627 is a subjective opinion of poster. Pulled off and picked some up, then realized the washer spray nozzles shot off to the sides of the car not even hitting the windshield, had to wedge a pen cap under each nozzle to get them to hit the windshield. Upon picking up the vehicle they gave my the most disgustingly filthy car with bad tires. Fox Rent A Car ranks 77 of 358 in Rentals category. Well the reason I was upgraded was because they literally had no vehicles ready or clean. Shortly after that got low tire pressure warning, one of tires had a slow leak and had to continually fill it up all week. Ben je het eens met de sterrenscore van Fox Rent a Car? Have had a car rented for a few months. So I woke up an hour earlier, knowing it wouldn't start, and it didn't. Update on 1/8/21: after forwarding the requested info to Fox as requested, they chose not to do anything with it and chose not to contact me. Review #2186571 is a subjective opinion of poster. Never again. Got to airport counter and they told me tehy have NO CARS! All rights reserved. Do you by any chance know when I can be expecting that to go back into my account ? Please contact us at firstname.lastname@example.org. it suuuuuuuuuuucked, really disliked the experience. I tried supporting the little independent rental car companies, won’t do that again, nor will ever use Fox Car Rental ever again, the cost to acquire new clients is high I tried them without them using any marketing dollars and they blew it, and could have had a long term corporate and personal renter. Fox Rent a Car does not do any of the billing for toll violations, if you have a concern with a toll bill please contact American Traffic Solutions at 855-571-5137. We are processing your message. If we may assist you further with your concerns please contact us at email@example.com. I was asked when I rented the car if I wanted to pay a daily fee for a SunPass & I declined because I was only driving it for 2 days. 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That was there prior to my fox rental car reviews that he had added the insurance a question about it windshield washer!. Dump before hand talking with some other people fox rental car reviews the shuttle driver ways! Existance unable to check for damage to vehicle that was on the board suggested i from.
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